Consulting
Customer and Volunteer Experience Enhancement.
Business model Design, Feasibility Study and Full Implementation
An NGO corporation asked for support to make its organizational and operational systems evolve while creating new relationships with volunteers and community members.
Levels Advisory’s support:
Our engagement was a period of 12 months.
In order to restructure the firm’s operation, create a volunteer journey map, to optimize processes, and to enhance volunteers and customer experience, different steps/ models were conducted:
-
The Organization's strategic portfolio were restructured to align with its mission and vision
-
Operational translation in order to identify means and high value-added services to define excellence about the volunteer and member experience.
-
Organization and its business processes analysis and identification of transformation opportunities.
-
Volunteers and Community members experience improvement.
-
IT, digital, capacity building and elaboration.
